Terms & Conditions
Training Services
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Your booking is confirmed once payment has been received in full.
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In case of cancellation of the session by ASK SONIA LTD, you will be offered to attend another training session or to receive a full refund.
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In case of cancellation by or on behalf of the student:
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if the course is 21 calendar days away or more, there will be no charge applied (free cancellation) ; you will be offered to attend another training session or to receive a full refund (minus potential fees incurred by ASK SONIA LTD) ;
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if there are 20 calendar days or less to your course, including in the case of a 'no show', the possibility of a refund, total or partial, is left at the discretion of ASK SONIA LTD.
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ASK SONIA LTD works with a few carefully selected, qualified, experienced, and dully accredited training partners. Your training course may be delivered by Sonia herself or by one of our brilliant and trusted training partners.
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Some courses might have specific terms applicable to them, which supersede the general terms. Make sure to review the T&Cs section of your course page before booking.
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By booking a course with ASK SONIA LTD you are accepting the above general terms as well as course specific terms where they apply.
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Consulting Services​
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The payment terms for consulting services, including internal or supplier audits, is 1 calendar month, unless specifically agreed otherwise between the client and ASK SONIA LTD.
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In case of cancellation of a booking by the client at short notice (10 calendar days or less), the client may be liable to pay up to 50% of the agreed fee, at the discretion of ASK SONIA LTD.
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Company Policies
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Company Policies are in place which cover Complaints and Appeals, Equality and Diversity, Malpractice and Maladministration, Health and Safety, etc.
Copies of our policies can be provided upon request.
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This document was last updated in Feb 2025.
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